Call Center Nurse, RN Part Time with Varied Shifts – Greensboro, NC, Hartford, CTJanet Rangi
The quality of care we provide our patients doesn’t change no matter how it is delivered. Joining United healthcare as a Call Center Registered Nurse can be your opportunity to offer a higher level of care to our members. While your work will take place over the phone, you’ll have a direct impact on the lives of our members, recommending an appropriate level of clinical care and connecting them with the resources they need to make informed health decisions. You’ll act as a compass for our members, guiding them through a complex medical environment as you identify appropriate providers and services, act as a health coach and provide referrals in order to optimize health outcomes. This is an exciting time to join a truly inspired organization. Take this opportunity and begin doing your life’s best work.
What makes your clinical career greater with United Health Group? You’ll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you’ll open doors for yourself that simply do not exist in any other organization, anywhere.
|Position||Call Center Nurse, RN Part Time with Varied Shifts -Hartford, CT|
|Educational Qualifications||Active, unrestricted RN license in the state of North Carolina or Connecticut|
|Professional Qualifications||Proficient level of experience with Microsoft Office applications, and strong technical aptitude Ability to work evening or night shifts including weekends Ability to work Monday – Friday during daytime hours for first 3-6 weeks for training Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses required|
|Previous Experience||2+ years of experience in any clinical setting|
|Responsibilities||We are an inbound call center open after hours including holidays Assesses and triages immediate health concerns Identifies problems or gaps in care offering opportunity for intervention Coordinates services and referrals to health programs Provides health education and coaches consumers on treatment alternatives to assist them in best decision making Prepares individuals for physician visits Manages utilization through education, special projects, initiatives, and other job duties as assigned|
|Preffered Qualifications||Previous experience working with all age groups Home health experience Triage experience Emergency room experience Case management experience Previous customer service experience Previous experience in a call center environment Must live within a commutable distance of Hartford, CT location or Greensboro, NC (50 minutes or 50 miles) Highly organized, self-directed worker with an ability to function in high volume environment Strong verbal and written communication skills|