Part time Ticket Agent; Williams, ArizonaJanet Rangi
Under direction of the Ticketing Supervisor, the Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers.
|Job Category||Train Station Operations|
|Position||Part- Time Ticket Agent|
|Educational Qualifications||Must have a good working knowledge of windows based software programs to be able to communicate effectively via email (Outlook), and Window’s based system.|
|Professional Qualifications||Must have good organizational skills with the ability to maintain flexibility in carrying out daily job duties This position requires good judgment skills and the ability to communicate in a professional manner. Must be a strong team player and have good communication skills Must be able to effectively handle stressful situations in a public setting and resolve guest related problems in a professional manner. Must be able to establish and maintain an effective professional working relationship with co-workers, directors, and other departments; working together in a positive work environment. Must possess good interpersonal skills with the ability to read, write, and speak English; communicate professionally, effectively and clearly face-to-face, and in written communication.|
|Previous Experience||Must have at least 2 years customer service experience in a hospitality industry.|
|Responsibilities||Fully understand and support Xanterra Mission Statement and Core Values. Daily batching; printing tickets, verifying special requests, processing collection required reservations. Answering phones and taking phone reservations. Provide information and offer additional services to guests to enhance their stay. Greets walk-up guests and make new reservations. Follow all cash handling policies and procedures. Responsible for understanding and adhering to all Ecologix prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program. Other duties as assigned.|